Terms of Service

Last updated: 17/04/2026.

Please read these Terms of Service carefully before using Our Service.

1 - Interpretation and Definitions

1.1 - Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 - Definitions

For the purposes of these Terms of Service:

  • Account means a unique account created for You to access Our Service or parts of Our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Buyer refers to a User of the Service who places an Order for Goods.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms) refers to HiFiHub S.à r.l.-S, 26a Rue Melicksheck, L-6214 Consdorf, Luxembourg, RCS number: B304990.
  • Content refers to content such as text, images, audio, or other information that can be posted, uploaded, linked to, or otherwise made available by You, regardless of the form of that content.
  • Country refers to Luxembourg.
  • DAC7 refers to Council Directive (EU) 2021/514 on administrative cooperation in the field of taxation, as transposed into Luxembourg law by the Law of 16 May 2023.
  • Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
  • DSA refers to the EU Regulation 2022/2065 on a Single Market for Digital Services (Digital Services Act).
  • Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of Our Service.
  • Goods refers to the items offered for sale on the Service.
  • Order means a request by a Buyer to purchase Goods from a Seller through the Service.
  • Payment Processor refers to Stripe, which provides the payment, escrow, and identity verification services described in these Terms via Stripe Connect.
  • Private Seller refers to a Seller who is a natural person acting outside of any commercial, business, craft, or professional capacity.
  • Professional Seller (also referred to as "Trader") refers to a Seller acting in a commercial, business, craft, or professional capacity, including any natural or legal person offering Goods on a regular or commercial basis.
  • Reportable Seller has the meaning given to it in DAC7 and as further described in Our Privacy Policy.
  • Seller refers to a User of the Service who lists Goods for sale.
  • Service refers to the HiFiHub marketplace, accessible at https://hifihub.market/.
  • Terms of Service (also referred to as "Terms") mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.
  • User refers to any individual or entity accessing or using the Service, whether as a Buyer, a Seller, or a visitor.
  • Website refers to the HiFiHub marketplace at https://hifihub.market/.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2 - Contact Us

If you have any questions about these Terms of Service, You can contact Us:

  • General enquiries: customerservice@hifihub.market
  • Reporting illegal content (DSA): report@hifihub.market
  • Appeals against moderation decisions: appeals@hifihub.market
  • By visiting: https://hifihub.market/p/contact-us

3 - Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all Users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, Users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.

By registering, You confirm that You are over the age of majority according to the laws of the country in which You reside or the Country, whichever is higher. The Company does not permit those under that age to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read Our Privacy Policy carefully before using Our Service.

4 - Governing Law and Jurisdiction

4.1 - Governing Law

The laws of the Country (Luxembourg), excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, national, or international laws.

4.2 - Consumer Protection

If You are a consumer resident in the European Union, You will benefit from any mandatory provisions of the law of the country in which You are resident. Nothing in these Terms limits Your statutory rights under EU consumer protection law.

4.3 - Geographic Availability

The Service is available to Users in the European Union, with the exception of Croatia and Hungary, where the Service is not currently offered due to limitations of Our Payment Processor. The Company may extend or restrict the geographic availability of the Service at any time.

4.4 - Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

4.5 - Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

5 - Nature of the Service and Platform Role

HiFiHub is an online marketplace platform that facilitates the buying and selling of audio equipment between Buyers and Sellers. The Service is built on the Sharetribe marketplace platform and integrates with Stripe Connect for payment processing, escrow, and identity verification.

The Company acts solely as a facilitator and intermediary. The Company is not a party to any transaction concluded between a Buyer and a Seller. The Company does not own, inspect, handle, store, ship, or guarantee any Goods listed on the Service.

The Company is not a Seller within the meaning of EU consumer protection law and does not own the Goods listed on the Service. Any contract for the sale of Goods is concluded directly between the Buyer and the Seller. The Company's involvement is limited to providing the platform infrastructure, facilitating payment processing through the escrow mechanism described in Section 8, and providing dispute mediation as described in Section 12.

6 - User Accounts

6.1 - Account Creation

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in suspension or termination of Your Account.

You may not use as a username the name of another person or entity, a name or trademark that is subject to any rights of another person or entity without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

6.2 - Account Information

You may be asked to supply certain information relevant to Your Account, including Your name, email, phone number, and address.

6.3 - Account Review

We do not perform background checks on Users and do not endorse any User. We do not accept responsibility for the reliability, accuracy, or completeness of any information provided by Users, save for the verification We perform on Sellers as required by applicable law.

6.4 - Account Password

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

6.5 - Account Suspension and Termination

We may suspend or terminate Your Account, restrict Your access to specific features, or remove Content for the following reasons:

  • Material breach of these Terms;
  • Provision of false or misleading information;
  • Activity that is unlawful, fraudulent, or harmful to Users, the Service, or third parties;
  • Repeated unjustified Order cancellations or chargebacks;
  • Failure to provide information required by applicable law (including DAC7) within the prescribed deadlines.

Where We take such action, We will provide You with a written statement of reasons in accordance with Article 17 of the DSA, including the action taken, the reason for it, the basis for the decision (whether automated, based on a user report, or initiated by Us), and Your right to appeal under Section 13.

If You wish to terminate Your Account, You may do so at any time through the Service or by contacting Us. Termination of Your Account does not affect any rights, obligations, or liabilities that arose prior to termination, nor any provisions of these Terms that by their nature survive termination (including limitations of liability, intellectual property provisions, and the obligations relating to DAC7 and tax record retention).

7 - Seller Verification and Categories of Sellers

7.1 - General Verification (All Sellers)

Before listing Goods or receiving any payout, all Sellers must complete the onboarding process operated by the Payment Processor (Stripe Connect). This process collects and verifies Seller identity, address, date of birth, bank account details, and (where applicable) business registration information. Listings cannot be published until this onboarding is complete.

7.2 - Trader Verification (Article 30 DSA)

Where a Seller offers Goods on a regular or commercial basis to consumers, that Seller qualifies as a Trader within the meaning of the DSA. Before such a Seller may use the Service, We will collect, verify, and retain the following information in accordance with Article 30 DSA:

  • The name, address, telephone number, and email address of the Trader;
  • A copy of the identification document of the Trader or any other electronic identification as defined by Regulation (EU) No 910/2014;
  • The payment account details of the Trader;
  • Where the Trader is registered in a trade register or similar public register, the trade register in which they are registered and their registration number or equivalent;
  • A self-certification by the Trader committing to offer only Goods that comply with the applicable rules of EU law.

The Trader must inform Us of any changes to this information without delay. Where We obtain indications that any of this information is inaccurate or outdated, We will request the Trader to correct it and may suspend their account until corrections are provided.

7.3 - DAC7 Information

As a Luxembourg-resident digital platform operator facilitating the sale of goods to Users in the European Union, We are subject to the reporting obligations of DAC7. Sellers undertake to provide accurate information for DAC7 purposes when requested, including their Tax Identification Number (TIN), VAT identification number where applicable, and country of tax residence. Most of this information is collected automatically through the Stripe Connect onboarding process.

Where a Seller fails to provide the required DAC7 information after Our initial request and two subsequent reminders, and a period of sixty (60) days has elapsed since the last reminder without a response, We will, in accordance with the DAC7 Law, either close the Seller's Account and prevent re-registration until the information is provided, or withhold any payment of consideration owed to the Seller until the information is provided. Further details on the processing of Seller data under DAC7 are set out in Our Privacy Policy.

7.4 - Stripe Connected Account Agreement

By using the Service as a Seller, You acknowledge and agree that Your relationship with the Payment Processor is governed by the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal), which You must accept as part of the onboarding process. The Company is not responsible for the Payment Processor's services beyond what is expressly set out in these Terms.

8 - Listings, Content, and Conduct

8.1 - Your Right to Post Content

The Service allows You to post Content. You are responsible for the Content You post, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us a non-exclusive, worldwide, royalty-free licence to use, modify, publicly display, reproduce, and distribute such Content on and through the Service for the purpose of operating the Service. You retain all of Your rights to any Content You submit. This licence ends when You remove Your Content from the Service, save for any Content that is necessary to retain in connection with completed transactions or applicable legal obligations.

You represent and warrant that: (i) the Content is Yours or You have the right to use it and grant the licence above, and (ii) the posting of Your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

8.2 - Listing Standards

Sellers are responsible for providing accurate, complete, and truthful descriptions of Goods, including:

  • Manufacturer, model, and (where applicable) serial number;
  • Year of manufacture or approximate age;
  • Physical and functional condition (using the grading scale set out in Section 8.3);
  • All known defects, faults, or limitations;
  • All modifications, repairs, or non-original components, whether cosmetic or functional.

Misleading or materially inaccurate listings may result in removal of the listing, suspension or termination of the Seller's Account, and liability in the event of a dispute.

Sellers warrant that they have the legal right to sell the listed Goods, that the Goods are authentic, and that the Goods are free from any third-party claims, encumbrances, or legal restrictions that would prevent or impair their sale.

8.3 - Condition Grading

Sellers must select one of the following condition grades for each listing:

  • New / Sealed: Unused, in original packaging, never opened.
  • Mint: Indistinguishable from new, with original packaging and accessories.
  • Near Mint: Lightly used, no visible cosmetic defects, fully functional, original packaging where available.
  • Excellent: Light cosmetic wear consistent with careful use, fully functional.
  • Very Good: Visible cosmetic wear, fully functional, no significant defects.
  • Good: Noticeable cosmetic wear, fully functional, may have minor non-critical defects.
  • Fair: Heavy wear or known limited functionality, suitable as a project or for parts.
  • For Parts / Not Working: Not currently functional or sold for parts only.

Sellers warrant that the actual condition of the Goods is no worse than the grade selected. Buyers may rely on the grading as a representation by the Seller.

8.4 - Prohibited and Restricted Goods

The following are prohibited from being listed or sold on the Service:

  • Counterfeit, replica, or unauthorised reproductions of branded equipment (including counterfeit cables, capacitors, valves, and components);
  • Goods with damaged, removed, or altered serial numbers;
  • Goods that the Seller does not have legal title to sell, including stolen goods;
  • Bootleg recordings, unauthorised software, or other content infringing third-party intellectual property rights;
  • Goods that fail to comply with applicable EU product safety, electromagnetic compatibility, or radio equipment regulations (including unmarked imports lacking required CE marking);
  • Goods containing prohibited substances, including (where applicable) asbestos-containing components;
  • Goods subject to EU export controls or sanctions where the Seller does not hold the required authorisations;
  • Lithium-battery-containing items where the Seller is not able to ship them in compliance with carrier and dangerous-goods regulations;
  • Any other Goods the listing or sale of which would be unlawful in the jurisdiction of the Buyer or Seller.

The Company reserves the right, in its sole discretion, to remove any listing it considers to fall within these restrictions or to be otherwise inappropriate for the Service.

8.5 - Anti-Money Laundering and Sanctions

Sellers warrant that they are not subject to EU, UN, US, or UK sanctions, are not located in or acting on behalf of persons in sanctioned jurisdictions, and that the Goods listed on the Service do not originate from or transit through sanctioned jurisdictions in breach of applicable law.

8.6 - General Content Restrictions

You may not transmit any Content that is unlawful, infringing, harmful, fraudulent, deceptive, defamatory, obscene, or otherwise objectionable. Examples of objectionable Content include, without limitation:

  • Content that promotes unlawful activity;
  • Content that is defamatory, discriminatory, or harassing on grounds of religion, race, sexual orientation, gender, national or ethnic origin, or other protected characteristics;
  • Spam, automated or unsolicited communications, chain letters, pyramid schemes, or any form of unauthorised solicitation;
  • Content containing viruses, malware, or other harmful code;
  • Content infringing the intellectual property or privacy rights of any third party;
  • Content impersonating any person or entity, including the Company and its representatives;
  • Falsified or misleading information.

8.7 - Content Backups

Although regular backups of Content are performed by Our infrastructure providers, the Company does not guarantee that there will be no loss or corruption of data. You agree to maintain Your own copy of any Content You consider important.

8.8 - Intellectual Property Notifications

The Company respects the intellectual property rights of others. If You believe that Content on the Service infringes Your copyright or other intellectual property rights, You may submit a notice to report@hifihub.market including:

  • Your contact details;
  • A description of the work allegedly infringed and proof of Your rights;
  • Identification of the specific listing or Content alleged to infringe (URL or listing reference);
  • A statement made in good faith that the use is not authorised;
  • A statement that the information provided is accurate.

We will take appropriate action upon receipt of a valid notice, which may include removing the contested Content. Misuse of this notification mechanism may result in account suspension and liability.

9 - Notice and Action under the DSA (Article 16)

Any person, whether or not a User of the Service, may notify Us of Content they consider to be illegal under EU or national law by sending a notice to report@hifihub.market.

A notice should include:

  • A sufficiently substantiated explanation of why the Content is considered illegal;
  • The exact URL or other clear identification of the location of the Content;
  • The name and email address of the person submitting the notice (except where the notice concerns offences against children, in which case anonymity is permitted);
  • A statement made in good faith that the information provided is accurate.

We will confirm receipt of valid notices without undue delay and will process them in a timely, diligent, non-arbitrary, and objective manner. We will inform the notifier of Our decision and provide reasons for that decision.

10 - Statement of Reasons (Article 17 DSA)

Whenever We restrict the visibility, remove a listing, suspend or terminate a Seller's payment, suspend or terminate an Account, or take any other moderation action against a User, We will provide that User with a clear and specific statement of reasons including:

  • The action taken and its scope and duration;
  • The facts and circumstances on which the decision is based;
  • Whether the decision was taken on the basis of automated detection, a notice received under Section 9, or Our own initiative;
  • Where applicable, the legal grounds and the contractual provision relied on;
  • Information on the User's right to complain under Section 11 and to use out-of-court dispute settlement under Section 12.

11 - Internal Complaint-Handling System (Article 20 DSA)

Where You disagree with a moderation decision taken by the Company, You may submit a complaint free of charge to appeals@hifihub.market for a period of at least six (6) months from the date of the decision.

We will:

  • Acknowledge receipt of complaints without undue delay;
  • Review each complaint diligently, with the involvement of suitably qualified personnel and not solely on the basis of automated means;
  • Reverse the original decision without undue delay where the complaint provides sufficient grounds to do so;
  • Inform You of Our reasoned decision on the complaint and of the possibility of out-of-court dispute settlement under Section 12.

12 - Out-of-Court Dispute Settlement

12.1 - Content Moderation Disputes (Article 21 DSA)

If You are not satisfied with the outcome of the internal complaint procedure under Section 11, You have the right to bring the dispute before any out-of-court dispute settlement body certified by a Digital Services Coordinator under Article 21 of the DSA. In Luxembourg, the Digital Services Coordinator is the Autorité luxembourgeoise indépendante de l'audiovisuel (ALIA, https://alia.lu). You may also bring the matter before the competent courts in accordance with applicable law.

12.2 - Consumer Disputes (EU ODR Platform)

If You are a consumer in the European Union and have a dispute with a Professional Seller arising from a transaction concluded through the Service, You may seek recourse through the consumer protection authorities of Your Member State of residence. A list of certified consumer dispute resolution bodies in each Member State is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

13 - Orders of Goods

By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts.

13.1 - Position of the Service in Orders

The Company's role is that of a facilitator between the Buyer and the Seller. The Company is a third party in any Order and is not party to any agreement between Buyers and Sellers.

13.2 - Buyer Information

If You wish to place an Order, You may be asked to supply information relevant to Your Order, including Your name, email, phone number, billing address, and shipping information. Payment information is collected and processed directly by the Payment Processor; the Company does not store payment card details.

You represent and warrant that: (i) You have the legal right to use any payment method used in connection with any Order; and that (ii) the information You supply to Us is true, correct, and complete.

13.3 - Secure Payment Mechanism (Escrow)

All payments on the Service are processed by the Payment Processor (Stripe Connect). When a Buyer places an Order, the full payment amount (including the Buyer service fee) is collected and held in escrow by the Payment Processor.

Funds held in escrow are released to the Seller only upon one of the following:

  • The Buyer confirms receipt and conformity of the Goods within the Reception and Inspection Period (defined in Section 13.4); or
  • The Reception and Inspection Period expires without the Buyer raising a dispute.

In the event of a dispute raised within the Reception and Inspection Period, funds will remain in escrow for up to sixty (60) days until the dispute is resolved in accordance with Section 14.

13.4 - Reception and Inspection Period

Upon confirmation of shipment by the Seller, the Buyer benefits from a fourteen (14) day Reception and Inspection Period during which they should receive and inspect the Goods and raise a dispute if the Goods are not received within that period or, once received, do not conform to the listing description.

The Reception and Inspection Period begins from the date on which the Seller confirms shipment on the platform, not from the date of physical delivery. Buyers are encouraged to arrange prompt delivery and to inspect Goods as soon as they are received.

If the Buyer does not raise a dispute before the expiry of the Reception and Inspection Period, the transaction is deemed accepted and funds are automatically released to the Seller. Once released, transactions cannot be reversed by the Company except as may be required by applicable law, including consumer protection law where applicable.

13.5 - Shipping, Risk, and Insurance

Sellers are responsible for arranging shipment of Goods. Sellers bear the risk of loss or damage of Goods during transit until the Goods are delivered to the Buyer. Sellers must ship using a tracked carrier service.

For transactions with a value of EUR 500 or more, shipping insurance covering at least the full transaction value is mandatory. For transactions below this threshold, shipping insurance is strongly recommended. The Seller is responsible for ensuring adequate packaging and insurance.

Damage to Goods occurring during transit is the responsibility of the Seller and the carrier, not the Company. Buyers must report transit damage promptly upon delivery and retain all packaging materials and documentation to support any insurance claim.

13.6 - Availability, Errors, and Inaccuracies

Goods on the Service may be mispriced or described inaccurately, and Sellers and the Company may experience delays in updating information. Neither Sellers nor the Company guarantees the accuracy or completeness of any information, including prices, images, specifications, and availability. The Company reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.

13.7 - Prices

The price of Goods is set by the Seller and displayed on the listing. Prices may be revised by the Seller at any time prior to acceptance of an Order. Once an Order has been placed and confirmed, the price is fixed for that Order, except where revision is required by reason of government action, variation in customs duties, increased shipping charges, foreign exchange variations, or any other matter beyond the reasonable control of the Company or the Seller. In such a case, You will have the right to cancel Your Order.

13.8 - Payments

Payment is processed through the Payment Processor (Stripe Connect), which has its own terms of service and limitations. Payment cards are subject to validation checks and authorisation by the card issuer.

13.9 - Service Fees

The Service charges fees to both Buyers and Sellers on each completed transaction:

  • Sellers are charged a 2.5% commission, deducted automatically from the transaction amount before the balance is transferred to the Seller.
  • Buyers are charged a 4% service fee, added to the transaction amount at checkout.

Both fees are calculated as a percentage of the agreed price for the Goods, excluding shipping costs agreed between the Buyer and the Seller. The applicable fee rates are displayed on the listing page and confirmed at checkout before any Order is placed. No additional hidden charges apply beyond what is shown at the time of the Order.

The Company reserves the right to modify the fee structure. Any changes will be communicated to registered Users at least thirty (30) days in advance and will not apply retroactively to Orders already placed.

13.10 - Order Cancellation

13.10.1 - Cancellation by the Company

The Company reserves the right to refuse or cancel an Order at any time including, but not limited to, where:

  • Goods are unavailable;
  • There are errors in the description, pricing, or Order details;
  • Fraud or an unauthorised or unlawful transaction is suspected;
  • The Order is incompatible with the prohibitions set out in Section 8.4 or 8.5.

13.10.2 - Cancellation by the Buyer

If the Buyer cancels an Order after it has been accepted by the Seller and payment has been processed, the amount paid (including Service fees) is generally not refunded. Where circumstances outside the Buyer's reasonable control require cancellation, please contact Us and We will assess the situation on a case-by-case basis. This is without prejudice to any statutory consumer rights available to the Buyer in B2C transactions.

13.10.3 - Cancellation by the Seller

If the Seller cancels an Order, the amount paid by the Buyer (including Service fees) will be refunded to the Buyer in full and will not be transferred to the Seller. Repeated or unjustified cancellations by Sellers may result in account suspension or termination.

14 - Returns and Right of Withdrawal

14.1 - Consumer-to-Consumer (C2C) Transactions

Transactions concluded between a Private Seller and a Buyer who is a natural person acting outside of a professional capacity are classified as consumer-to-consumer (C2C) transactions.

In C2C transactions, the EU Consumer Rights Directive (2011/83/EU) and its national implementations, including the statutory right of withdrawal, do not apply, as neither party is acting in a professional or commercial capacity. Accordingly, no automatic right of return or retraction exists in C2C transactions beyond the Buyer's rights under the Reception and Inspection Period described in Section 13.4.

Any agreed return or exchange in a C2C transaction is a matter solely between the Buyer and the Seller. The Company does not facilitate, mandate, or bear any responsibility for voluntary returns agreed between private parties.

14.2 - Business-to-Consumer (B2C) Transactions

Transactions concluded between a Professional Seller and a Buyer who is a natural person acting outside of a professional capacity are classified as business-to-consumer (B2C) transactions.

In B2C transactions, applicable consumer protection laws, including the EU Consumer Rights Directive (2011/83/EU) and its national implementations, may confer statutory rights on Buyers, including a right of withdrawal within fourteen (14) days of receiving the Goods, and statutory warranties regarding the conformity of the Goods.

It is the sole responsibility of the Professional Seller to comply with all applicable consumer protection laws, to inform Buyers of their rights, and to process any returns or withdrawals in accordance with those rights. The Company is not a party to B2C transactions and assumes no responsibility for the Professional Seller's compliance with consumer protection obligations.

Buyers wishing to exercise statutory consumer rights in a B2C transaction must contact the Professional Seller directly. If a Professional Seller fails to comply with their legal obligations, the Buyer may seek recourse through the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) or the applicable national consumer protection authorities. The Company may, at its sole discretion, suspend or remove a Professional Seller from the Service for non-compliance.

15 - Order Dispute Resolution

15.1 - Raising a Dispute

If a Buyer considers that Goods received do not conform to the listing description, they must raise a formal dispute through the Service within the Reception and Inspection Period (as defined in Section 13.4). Disputes raised after the expiry of the Reception and Inspection Period will not be considered, and funds will be released to the Seller. This is without prejudice to any statutory consumer rights of the Buyer that cannot be excluded by contract.

To raise a dispute, the Buyer must provide clear evidence of non-conformity, including photographs, descriptions of discrepancies between the listing and the Goods received, and any other supporting documentation.

15.2 - Dispute Process

Upon receipt of a valid dispute within the Reception and Inspection Period:

  • Funds will remain on hold in escrow, for up to sixty (60) days, until the dispute is resolved.
  • Both the Buyer and the Seller will be notified and given a reasonable opportunity to present their case.
  • The Company will review the evidence provided by both parties and issue a determination within a reasonable timeframe.

The Company's determination is binding for the purposes of releasing the escrowed funds, without prejudice to either party's right to pursue further remedies through the European Online Dispute Resolution platform, the competent consumer protection authorities, or the competent courts.

15.3 - Return Shipping

Where a dispute is resolved in favour of the Buyer and a return of Goods is required, the return shipping costs and logistics are the responsibility of the Seller unless otherwise determined by the Company in the dispute resolution process. The Company does not arrange or bear the cost of return shipments.

15.4 - Transit Damage

Damage to Goods occurring during shipment is distinct from non-conformity and is in the first instance a matter between the Seller, the Buyer, and the carrier. The Buyer must report transit damage promptly upon delivery and preserve all packaging and supporting evidence to allow a carrier insurance claim. Where shipping insurance was required under Section 13.5 and the Seller failed to obtain it, the Seller is liable to the Buyer for the loss.

15.5 - Disputes about the Service

If You have any concerns or disputes about the Service itself (as opposed to a specific transaction), You agree to first try to resolve the matter informally by contacting Us at customerservice@hifihub.market.

16 - Disclaimer of Warranties and Limitation of Liability

16.1 - Limitation of Liability

The Company's liability in connection with any transaction is limited to its role as platform facilitator and escrow intermediary. The Company is not liable for the quality, condition, safety, legality, authenticity, or conformity of Goods listed or sold on the Service, nor for the conduct, representations, or acts of any Buyer or Seller.

To the maximum extent permitted by applicable law, the total liability of the Company under any provision of these Terms shall be limited to the total Service fees actually paid by You to the Company in connection with the transaction giving rise to the claim.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, business interruption, personal injury, or loss of privacy) arising out of or in any way related to the use of or inability to use the Service.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to consumers. In these jurisdictions, the Company's liability will be limited to the greatest extent permitted by law.

16.2 - Third-Party Service Providers

The Service relies on third-party infrastructure, including Sharetribe (marketplace platform) and Stripe (payment processing, escrow, and identity verification). These providers have their own terms of service, limitations, and privacy policies. The Company is not liable for any failures, outages, delays, security incidents, or other events caused by or attributable to these third-party providers.

16.3 - "AS IS" and "AS AVAILABLE"

The Service is provided to You "AS IS" and "AS AVAILABLE" with all faults and defects. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Company makes no representation or warranty of any kind that the Service will meet Your requirements, achieve any intended results, operate without interruption, meet any performance standards, or be error-free. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory consumer rights, in which case the exclusions in this section apply only to the extent permitted by law.

16.4 - Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, failure of utilities or telecommunications networks, failure or interruption of third-party service providers (including Sharetribe and Stripe), pandemic, or epidemic.

16.5 - Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

17 - Intellectual Property of the Service

The Service and its original content (excluding Content provided by Users), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of the Country and other jurisdictions.

The HiFiHub name, logo, and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

18 - Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide to the Company. If for any reason such assignment is ineffective, You grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and licence to use, reproduce, disclose, sub-licence, distribute, modify, and exploit such Feedback without restriction.

19 - Changes to these Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least thirty (30) days' notice prior to the new Terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, in whole or in part, please stop using the Service.

20 - Translation Interpretation

These Terms of Service may be translated and made available to You on the Service in languages other than English. In the event of any discrepancy or dispute between language versions, the English text shall prevail.